A little preparation goes a long way to ensure a smooth and successful delivery. Here’s what we recommend:
- Clear the Drop Zone (Before the Driver Arrives):
- Make sure the area where you’d like the material dropped is completely clear before your delivery window begins. This includes moving vehicles, trailers, trash cans, or any other obstacles.
- Our drivers run tight, optimized schedules and cannot wait for items to be moved or gates to be opened at the time of delivery.
- If the drop location isn’t accessible when the driver arrives, they may drop the material in the next safe and logical spot – usually curbside or in the driveway.
- Make sure the area where you’d like the material dropped is completely clear before your delivery window begins. This includes moving vehicles, trailers, trash cans, or any other obstacles.
- Secure Pets & Open Gates:
- If we’ll need access through a gate, please ensure it’s unlocked and open ahead of time. Secure pets to prevent escapes or safety issues.
- Mark the Spot (Optional):
- If you won’t be home, you can mark your preferred drop location with cones, chalk, a tarp, or a note. Again, final placement is up to the driver’s discretion for safety and access reasons.
- Plan for Cleanup:
- Some materials – like mulch or gravel – may leave behind dust or debris. If you’re concerned about your surface, laying down a tarp can help.
- Watch for Your ETA:
- You’ll receive a text message the evening before with a 2-hour delivery window.
- On the day of delivery, the driver will call or text when they’re on the way with an updated ETA.
If you’re unsure about access or your site setup, just send us a photo in advance – we’re happy to help you plan ahead.
