Our goal is to make deliveries as smooth and hassle-free as possible. Here’s how it works:
- Place Your Order: You can order by texting or calling us directly to schedule your delivery. We’ll confirm the material, quantity, delivery address, and any special instructions.
- Waiver & Payment: Once your order is set, we’ll send a liability waiver and a secure invoice. Deliveries are placed on our schedule only after both are completed.
- Delivery Scheduling: You choose a preferred delivery day, and we optimize the schedule the evening before based on all orders and routes. At that point, we’ll assign your delivery a 2-hour ETA window. This delivery window is sent to you the evening before between 6-9pm.
- Day of Delivery: Our standard drop location is in the driveway or curbside in front of the house. If you have a preferred spot beyond that (like inside a gate or backyard), our driver will assess whether it’s safe and accessible – they make the final call at the time of delivery. j
- After Delivery: We may follow up with you to ensure everything met your expectations and ask for feedback or a review!
Need to reschedule? No problem – just give us at least 48 business hours’ notice to avoid a rescheduling fee.
